Country: Italy ·
Hub: Rome Fiumicino (FCO), Milan Malpensa (MXP) ·
Alliance: SkyTeam ·
IATA code: AZ
24-hour free cancellation: Yes — full refund within 24 hours of booking on US-issued tickets with departure 7+ days away.
Typical refund timeline: 7–21 business days for credit card refunds.
ITA Airways is Italy's flag carrier, having replaced Alitalia in October 2021 after Alitalia's bankruptcy. ITA is partnering with Lufthansa Group and is in the SkyTeam alliance. ITA operates from Rome Fiumicino (FCO) and Milan Malpensa (MXP) to seven US cities: JFK, EWR, ORD, IAH, MIA, BOS, LAX. ITA has a smaller fleet than the old Alitalia but is rebuilding rapidly. Their fare structure is straightforward, with three economy brands plus Premium Economy and Business.
ITA Airways fare structure
ITA's economy fares are sold as: Economy Light (no checked bag, $150 change fee, no refund), Economy Standard ($150 change fee, cancel for credit), and Economy Flex (free changes, full refund). Premium Economy is $100 to change. Business is $50 to change, typically refundable as travel credit. Fare difference applies in all cases.
Volare program and credit mechanics
ITA's loyalty program is called Volare. When you cancel a non-refundable ITA ticket, the residual is issued as Volare credit valid 12 months from issue. Volare miles can also be used to pay change fees. ITA inherited many of Alitalia's airline partnerships but Alitalia's old MilleMiglia program is not transferable — if you have legacy MilleMiglia miles, you should consult an agent about preserving their value.
Legacy Alitalia tickets and what to do
If you still have an unused Alitalia ticket from before October 2021, that ticket is technically void since Alitalia is bankrupt. However, ITA has informally honored some unused Alitalia tickets on a case-by-case basis. If you're holding an old Alitalia ticket or credit, a phone agent can investigate whether ITA will honor it under their goodwill policy.
SkyTeam codeshare and Delta partnership
ITA is in the SkyTeam alliance with Delta, KLM, and Air France. Codeshare flights between ITA and Delta are common (DEL or 006 ticket prefixes versus AZ or 055). Each carrier's rules apply to their issued tickets. If you booked ITA through Delta's website, Delta's no-change-fee policy applies, which is often more favorable than ITA's direct fare rules.
ITA Airways change & cancellation fees in detail (2026)
| Fare class | Change fee | Cancellation fee |
|---|---|---|
| Economy | $150 | $200 |
| Premium Economy | $100 | $175 |
| Business | $50 | $125 |
| First / Suites | $0 | $100 |
Indicative fees per passenger per direction. Fare difference may apply. Refundable fare types have different rules — call to verify your specific ticket.
Common reasons US travellers call about ITA Airways
- Change an ITA Airways long-haul ticket from the US
- Resolve a ticket that was originally an Alitalia booking (legacy tickets)
- Cancel and recover ticket value as Volare credit
- Rebook after an ITA schedule change
- Process Premium Economy or Business class changes
ITA Airways FAQ
Economy Light and Standard: $150 USD per passenger per direction. Premium Economy: $100. Business: $50. Flex fares: free. Fare difference always applies.
Alitalia tickets are technically void after the airline's bankruptcy in 2021. However, ITA has occasionally honored legacy tickets case-by-case as a goodwill gesture. A phone agent can investigate your specific situation.
Credit-card refunds typically process in 7–21 business days. Volare credit is issued immediately upon cancellation.
Yes — ITA is in the SkyTeam alliance with Delta, KLM, and Air France. During disruption, ITA agents can rebook you on a SkyTeam partner at no charge.
ITA's loyalty program is called Volare. MilleMiglia miles are not transferable to Volare, though ITA has honored MilleMiglia miles in limited cases. Consult an agent about your specific account.