Country: Japan ·
Hub: Tokyo Haneda (HND), Tokyo Narita (NRT) ·
Alliance: Star Alliance ·
IATA code: NH
24-hour free cancellation: Yes — full refund within 24 hours of booking on US-issued tickets with departure 7+ days away.
Typical refund timeline: 14–28 business days for credit card refunds; longer for JPY tickets.
All Nippon Airways (ANA) is Japan's largest airline and a Star Alliance member. ANA operates from Tokyo Haneda (HND) and Tokyo Narita (NRT) to nine US cities: JFK, EWR, ORD, IAH, MIA, SFO, LAX, SEA, and SJC. ANA's premium product is benchmark-leading: The Room in Business class is one of the largest business-class seats in the sky, and The Suite in First class won Skytrax World's Best First Class for multiple years. ANA codeshares extensively with United Airlines on transpacific routes.
ANA fare brands and what they allow
ANA sells international economy in three brands matching most Star Alliance carriers: Economy Basic ($100 change fee, no refund), Economy Standard ($100 change fee, cancel for credit), and Economy Flex (free changes, full refund). Premium Economy is $75 to change. Business "The Room" is $25 to change. First "The Suite" is free to change with full refund. Fare difference always applies.
ANA Mileage Club and Star Alliance redemptions
ANA's loyalty program is ANA Mileage Club (AMC). Cancelled tickets can be refunded as AMC miles credit at the prevailing redemption rate or as an ANA travel voucher. AMC miles can also be used to pay change fees. Because ANA is in Star Alliance, AMC miles can be redeemed on United, Lufthansa, Singapore Airlines, and 20+ other Star carriers, often at very competitive redemption rates.
United Airlines codeshare on US-Japan routes
Many ANA flights on US-Tokyo routes are also sold by United as codeshare. If you bought through ANA's website (205 ticket prefix), ANA's change rules apply. If you bought through United (016 ticket prefix), United's rules apply — which means no change fees on most international economy tickets. The same ANA-operated flight can be substantially cheaper to change via United.
Star Alliance rebooking and round-the-world tickets
Because ANA is a major Star Alliance hub, agents can rebook you on United, Lufthansa, Air Canada, EVA, Asiana, or any Star partner during disruption. For complex itineraries (round-the-world, multi-stop), ANA agents have access to extensive Star inventory that the website does not show. Round-the-world ticket changes are particularly intricate and almost always require phone-agent intervention.
All Nippon Airways change & cancellation fees in detail (2026)
| Fare class | Change fee | Cancellation fee |
|---|---|---|
| Economy | $100 | $180 |
| Premium Economy | $75 | $150 |
| Business | $25 | $100 |
| First / Suites | $0 | $75 |
Indicative fees per passenger per direction. Fare difference may apply. Refundable fare types have different rules — call to verify your specific ticket.
Common reasons US travellers call about All Nippon Airways
- Change an ANA US-Japan long-haul flight
- Cancel and recover ANA Mileage Club credit
- Rebook after a schedule change
- Handle United Airlines codeshare on transpacific routes
- Process ANA Business "The Room" or First "The Suite" changes
All Nippon Airways FAQ
Economy Basic and Standard: $100 USD per passenger per direction. Premium Economy: $75. Business: $25. First: free. Fare difference always applies.
Yes — ANA and United are both Star Alliance members with an extensive transpacific partnership. ANA can rebook you on United or vice versa at no charge during disruption.
Credit-card refunds for US-issued tickets typically process in 14–28 business days. JPY-issued tickets can take 4–8 weeks.
"The Room" is ANA's Business class product on 777-300ER aircraft, featuring 8-foot-long fully flat seats with sliding doors for privacy. Widely regarded as one of the best Business class products in the sky.
Yes — United MileagePlus is the most common US program to redeem for ANA awards, particularly The Room business class. ANA award space is competitive but often available 11 months in advance.